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Our Terms & Conditions

By placing an order via email , in writing or verbally you agree to adhere to the following terms and conditions that should be read in full prior to purchase.
Shopping with Indoor and Outdoor Leisure Ltd (thereafter refered to as IOL )

• You can order items from IOL by (a) Telephoning us on one of the numbers listed on the contact page on any of our websites, (b) or via email to [email protected]
• Once an order is placed you will receive an e-mail confirmation usually within 24 hours (please do not respond to this unless any of the details are incorrect). The fact that you have received an e-mail notification does not mean that we will be able to fulfil your order. We strongly advise not to take any bookings on items purchased for you to hire out, prior to you having received you order in full. WE CANNOT BE HELD RESPONSIBLE IF YOU DO SO AND THE GOODS AREN’T WITH YOU IN TIME FOR THE BOOKINGS YOU MAKE.
• If for any reason we are not able to fulfil your order we will contact you at the earliest possible opportunity to advise you of this. At this point you have the right to change or cancel your order. Any payments made or due will be adjusted or refunded to account for any changes or refunds as the circumstances dictate.

Prices at IOL

• Individual quotations are available upon request
• Any prices quoted are subject to UK VAT, unless you are VAT exempt ( EU with valid VAT number or exports from outside the EU )
• Delivery charges to your area- please phone or email.

Payments to IOL

• You can make payment via bacs, bank transfer or online banking.
• You can also pay for your goods by Cheque or Postal Order.
• Deposits are non refundable.

Delivery of Goods

• We will contact you to arrange delivery of your order.
• We will make every effort to deliver your goods within the time stated but we will not be liable for any loss caused to you by late delivery.
• If you do not receive your goods within the stated delivery period please contact us by telephone or e-mail and we will contact our couriers on your behalf.
• The couriers will make one delivery attempt. If you are not there to accept your goods that you have ordered, the goods will be taken back to the depot whereby if a re-delivery is made, you will be charged for this, or the goods will need to be collected from the depot.
• As we distribute nationally and use independent couriers to transport your goods to you, we cannot accept any responsibility for any lateness in their arrival, due to traffic etc. On Next Day delivery if your package hasn’t arrived by 4.30pm please contact us on 01162513669 so we can contact the couriers to confirm exactly where your goods are. Delivery is a standard 3 day carriage unless Next Day upgrades are requested and the additional surchages are paid.
• Any shortages or discrepencies with any orders must be notified to ourselves in writing within 7 days. After that time it is deemed that the goods are accepted.
• We cannot be held responsible (ie for any compensation claims) for any circumstance beyond our control that hold up delivery of goods eg if an export item gets held up going through customs, or should any couriers make errors.

Return of Goods

• BESPOKE ITEMS WHICH INCLUDE ITEMS WITH NAMES AND PHONES NUMBERS ON CANNOT BE RETURNED
• If you have to return faulty goods, do so in their original condition to indoor and outdoor leisure ltd, unit 4 St Marks Works, Foundary Lane, Leicester, LE1 3WU within 7 days of receipt of goods. You will be responsible for the goods until they reach us, so it is our recommendation that you use a secure delivery method which requires a signature on delivery.
• We reserve the right to have the time and opportunity to make an exchange for any faulty goods or to issue a credit note against any payment made to us in the event of the return of faulty goods.
• Non-faulty goods returned within 7 days will incur a restocking fee of 30% of order value plus a charge for delivery costs
• Any items which are given free of charge ie promotional giveaways carry no guarantee. They cannot be replaced either if damaged on delivery. If free printed items are delivered ie crash mats and they are incorrect we will not replace them.

Cancelled Orders

• Any order for an inflatable that is cancelled within 48 hours of the order is subject to a charge of £250 per unit. All manufactured goods are bespoke to individual client and as such any cancellation of orders will mean that the full payment is still to be made for the taylor made items. These terms are not negotiable.
• All inflatable orders are bespoke and as such any cancelled order will be subject to a minimum £250 charge

If you have a Complaint

• All complaints must be received in writing with full purchase details within 7 days of receipt of goods.
• Your complaint will be replied to within 7 working days by a Company Representative.
• If for any reason a decision cannot be made within 7 working days, we will investigate your complaint thoroughly and keep you updated as to its progress.
• If we find that you have a valid complaint we will endeavour to reach an amicable settlement as well as offering a full written apology from Jay’s Inflatables.
• If we find that your complaint is not valid you will be contacted stating the reasons for our findings.
• If you are still unhappy with the outcome at this stage you have the right to take your case to a suitable arbitration service

Our responsibility to you

• We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
• We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
• You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
• We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an “as is” and “as available” basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Copyright/Trademarks/Data Protection

• All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.
• You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
• We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

General

• Should an inflatable become out of operation for any reason, we cannot be held responsible for any loss of earnings, as we are not the inflatable operator and cannot confirm its use at all times
• We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
  *All pictures on the website are for illustration purposes only. They do not indicate in any way the actual colour or size of the inflatables. Full specifications of the inflatables are available upon request.
• Goods not collected by the customer on the day requested by ourselves will incur daily storage charges, rates dependent on volume and number of items, check with office for full details.
• The English Translation of Terms on this site is the binding translation
• These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.
• Special Offers, incentives and promotions are offered at the sole discretion of the company, and one offer cannot be run in conjunction with another unless express permission is granted by the company. The company reserves the right to amend or withdraw offers, incentives and promotions at any time without notice.
• Votes collected via client feedback
• Material on this site may include technical inaccuracies or typographical errors. We reserve the right to make improvements and/or changes in the products or services described without notice.
  *Our main supplier of pvc is in the uk, but we may from time to time using materials from other countries.

Please Note:- Warranty Limitations

All new inflatables sold have a limited manufacturers warranty, we will repair or replace any damaged incurred to any seems for period of 2 years and for 1 year in the event of a material defect. Indoor and Outdoor Leisure Ltd will not accept any responsibility for the cost of returning goods in the event of a warranty claim. All units should be inflated upon arrival and examined carefully. Any damage incurred through mishandling of the carrier or weather related damage is not the liability of ourselves. As we can not be held responsible if you select to use a carrier to transport the goods and they become lost or damage. Please report damage to the carrier immediately. Any defect should be reported to ourselves in writing within 7 days of the arrival date. Failure of the buyer to give written notice shall be deemed to be a waiver of a claim for defective products.

We have the right to inspect the unit and if the defect has occurred under the conditions listed in this limited warranty, we will determine whether it is practical to repair or replace the damaged or defective parts at the designated location that we have authorised. Any unit returned to us for inspection MUST be in clean, dry condition else it will not be able to be set up on our work tables ie if it is wet and dirty, and therefore will not be able to be inspected.

Our warranty is not a guarantee that the product will not through use, handling and storage develop tears or punctures from time to time. The repair of which is the responsibility of the buyer. Improper maintenance or accidental abusive or negligent treatment of the inflatable will invalidate the warranty. If after initial viewing we believe that the unit has been subject to improper use or incorrect maintenance or neglect, we reserve the right to terminate any warranty.

No replacement equipment is available during any warranty inspection.

Disclaimer

We have made every possible effort to illustrate size and dimensions as in the advertising. All sizes are based on pre-assembled measurements, and therefore may vary slightly. All sizes are approximate and colours may vary. All measurements include the front step where one is applicable. The descriptions used are for our sole identity of the products and have to claim against the warranty limitations.

We disclaim any responsibility whatsoever to buyers or to any other person for injury to person(s) caused by any product which has been subjected to misuse, negligence, or accidents, or misapplied or modified or improperly installed.

We make not warranty for additional products sold to purchaser that is manufacturered by a 2nd or 3rd party nor are we liable for any defect that could cause loss of use or injury to these items.

We endeavour to re-produce from images as close as possible but designs, colours and sizes can vary. Whenever specific colours are requested, we always endeavour to meet these, however, should a particular colour be out of stock an alternative will always be used. We reserve the right to deliver an inflatable of the same value, but varying theme if we are unable to re-produce the particular theme for some reason. We recommend that none of our customers take bookings on units until they receive them in stock. Any shortages have to be notified to ourselves within 7 days.

All artwork is hand painted, we do not and will not reproduce digital artwork of any kind unless you are the copyright holder. We will theme your unit by hand in any theme of your choice, it is however the customers responsibility to ensure that the artwork does not infringe anybodies copyright or trademark.

You affirm that you understand that all transactions are business-to-business and therefore are not covered by The Sale of Goods Act.

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Site owned by Indoor and Outdoor Leisure Ltd / company reg 068553123, VAT Number 984 6091 80.
Unit address: Unit 4, St Marks Works, Foundary Lane, Leicester, LE1 3WU
Site designed and managed by www.enterthetreehouse.com © 2013

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